WhatsApp Engagement Platform – Beacon CEP
Cofounder and CTO at Beaconcross Technologies
Today, Beacon Customer Engagement Platform (Beacon CEP) supports the Official WhatsApp Business platform, with plans to add more channels in the future.
What You Can Do with Beacon CEP
With Beacon CEP, businesses can:
- Send and track outgoing marketing campaigns
- Engage with incoming customers and leads
- Support and delight customers
- Improve Customer Satisfaction (CSAT) rates
Technical Features
Beacon CEP provides an enterprise-ready suite of capabilities designed for agility, scale, and performance:
- CRM with Lists & Segmentation
- Campaigns Management & Broadcast Tracking
- Live Chat with Customers
- Automation through an Advanced Flow Builder (with rich native support for WhatsApp components)
- Integrations with External Systems via flexible API and Webhook nodes
- Agentic AI Customer Responses to handle complex conversations autonomously
- In-Depth Analytics & Performance Metrics
- Granular Configuration Options
- Direct Embedded Signup Integration with Meta
- Detailed Audit Logs built specifically for enterprise compliance and security deployments
- Commerce & Native Payment Capabilities (Receive INR Payments directly within conversation flows)
- Many more features coming soon…
Deployment & Onboarding
Beacon CEP is available in both Cloud and On-Premise Enterprise Variants with custom implementation tailored to your architecture.
At this moment, we are actively onboarding businesses looking to scale up their presence using the WhatsApp Business API.
The goal with Beacon CEP is not to just be another engagement platform, but to be flexible enough to accommodate every business’ need in the best possible manner.
Interested in exploring Beacon CEP for your business? Contact us or connect on LinkedIn to see a tailored demonstration.
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